Shipping and Return Policy

1. Shipping Policy

At CASALICENSE.COM, we are committed to providing our customers with a fast and efficient service. Since we primarily offer digital products, the shipping process is streamlined for your convenience.

Shipping Timeframe:

  • All orders are processed and delivered within 10 minutes to 1 hour after your payment is confirmed.
  • You will receive your product via email or WhatsApp based on the communication method you selected during checkout.
  • In rare cases, if there is a delay due to technical issues, you will be notified immediately, and we will resolve the issue as quickly as possible.

Delivery Methods:

  • Email Delivery: Once your order is confirmed, your product key will be sent to the email address provided at checkout.
  • WhatsApp Delivery: If you choose WhatsApp as your delivery method, you will receive the product key via WhatsApp message after the order is processed.

Delivery Confirmation:

  • Upon delivery, you will receive an email or WhatsApp message confirming that your product has been successfully delivered.
  • If for any reason you do not receive your product within 1 hour, please contact us immediately at [Your Contact Email] or [Your Contact WhatsApp Number].

Shipping Costs:

  • For digital products, no shipping fees are charged, as all products are delivered electronically.

2. Return and Refund Policy

At CASALICENSE.COM, we want our customers to be fully satisfied with their purchase. However, since we sell digital products (such as software product keys), the return and refund policies are different from traditional physical goods.

Return Policy:

  • Due to the nature of digital products, once a product key has been delivered or activated, we do not accept returns.
  • We advise customers to carefully review the product information and ensure compatibility with your system before purchasing.

Refund Policy:

We will consider a refund in the following cases:

  1. Invalid or Non-Working Product Keys: If you receive a product key that is invalid or does not work after activation, please contact our customer support team within 30 days of purchase. We will verify the issue and, if confirmed, offer a replacement or refund.
  2. Order Errors: If there was an error with your order, such as receiving the wrong product key, we will provide a replacement key or a refund.
  3. Non-Delivery: If you do not receive your product within 1 hour of purchase, please contact us immediately. We will investigate the issue and either resend the key or issue a refund.