Refund and Returns Policy

Thank you for shopping with CASALICENSE.COM. We strive to ensure that all of our customers are satisfied with their purchases. However, due to the nature of digital products such as Microsoft product keys, there are certain limitations and conditions regarding returns and refunds.

1. Digital Product Nature and Refund Eligibility

Due to the nature of our products (digital product keys such as Microsoft Office, Windows, and other software), all sales are final. Once a product key has been delivered and activated, it cannot be returned or refunded.

Refunds are only eligible under the following circumstances:

  • Incorrect Product Key: If you received an incorrect or invalid product key that does not work as intended, please contact our customer support team within 7 days of purchase. We will verify the issue and, if confirmed, provide you with a replacement key or issue a refund at our discretion.
  • Technical Issues: If you experience issues activating the product key due to reasons that are not related to the compatibility of your device or system, we will attempt to resolve the issue. If the issue cannot be resolved, we will provide you with a replacement key or issue a refund.

2. Non-refundable Conditions

The following circumstances are not eligible for refunds:

  • User Error: If the product key was entered incorrectly or if you installed the wrong version of the software (for example, purchasing a version of Microsoft Office not compatible with your operating system).
  • Activated Product Keys: Once a product key has been activated and verified, it is considered used, and no refund or return will be provided.
  • Purchases made in error: If you mistakenly purchase a product, we are not able to offer refunds or returns once the product key has been delivered or activated.
  • Change of Mind: As digital products cannot be returned in the traditional sense, we cannot accept returns or issue refunds for reasons of change of mind.

3. How to Request a Refund or Report an Issue

If you believe you are entitled to a refund or if you are experiencing issues with your product key, please follow these steps:

  1. Contact Us: Reach out to our customer support team via email at [Your Contact Email] or through our website’s support portal.
  2. Provide Proof of Purchase: Include your order number, the product key you purchased, and a description of the issue you are experiencing.
  3. Troubleshooting: If your issue relates to a product key that is not working, we may request you to provide additional information (e.g., screenshots, error messages) to help resolve the issue.
  4. Resolution: We will review your case and, if eligible, issue a replacement key or process a refund within 5-7 business days.

4. Cancellation of Orders

Orders for digital products can only be canceled prior to the key being delivered. Once the key has been sent or activated, the order is considered final, and cancellations will not be accepted.

5. Contact Information

For questions about our return policy or to initiate a return/refund request, please contact our customer support team:

  • Email: [Your Contact Email]
  • Phone: [Your Contact Phone Number]
  • Address: [Your Physical Address (if applicable)]

6. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with an updated Effective Date. We recommend reviewing this policy periodically.